Revenue leakage in the logistics business

My consulting job at DHL was to look for revenue leakages in the billing department of one of their units. During a reunion with my master thesis team, including the professor who counselled us (Prof. Schiereck, then at EBS, now TU Darmstadt) I discussed this shortly with them. From this discussion, my friend Boris, who is a lawyer as well as an MBA, sent me an e-mail analyzing revenue leakages from a point of view of a law office. I started to write him a response, but decided to use the blog for this, explaining a bit more about revenue leakages in a logistics company.
I will do so in a small series of articles in the next days. I think this is a good way to power up this blog again after a long pause.